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Customer feedback may be worth more than you think

Customer feedback may be worth more than you think Our organization was engaged in a debate regarding customer and prospect preferences and behaviors. After a bit too much of, “I’m right, you are wrong,” someone wisely suggested surveying prospects to ask their...

Fatal Error #27: Do they graduate or quit

You are going to hate me for this one because I am going to tell you that you should WANT your best people to leave you.  No, I am not nuts.  I am simply a pragmatist. Think about it.  If you have a true superstar, that once every 10 year person… can you really...